heart-ribbonREADER RESOURCES

Here’s a bank of downloads to accompany the exercises in the book.

 

 

Anonymous_Paper_4_icon| CHAPTER 5 |

2015 Monthly Goal Tracker [DOWNLOAD]

 

 

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| CHAPTER 6 |

– SWOT Marketplace Opportunities & Threats Example List [DOWNLOAD]

– SWOT Analysis Opportunities & Threats Exercise [DOWNLOAD]

 

 

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| CHAPTER 7 |

– Customer Personas Snapshot Sample Chart [DOWNLOAD]

– Customer Personas Snapshot Exercise [DOWNLOAD]

– Addressing Customer Needs Exercise [DOWNLOAD]

– Answering Customer Questions with a FAQ + SAQ [DOWNLOAD]